Systems updates 

Business Profile chat and call history are going away

We’re reaching out to remind you that we’ll be winding down Google's chat and call history features in Google Business Profile. Starting today, July 15, 2024, Google will stop creating new conversations, and all chat functionality will end on July 31, 2024.

Please note, customers will still be able to find and contact your business via Google Search and Maps – and learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile. You’ll also continue to be able to receive calls from your Business Profile and track other engagement metrics for your business, including web traffic or directions requests.